Privacy Policy

Effective date: September 30, 2026

Last updated: September 30, 2026

ON THE MAP RESTORATION, CORP., doing business as On The Map Restoration (“On The Map Restoration,” “OTM,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we may collect, use, protect, and share information when you use our website, call us, email us, or otherwise communicate with us.

1. Contact Information

Legal business name: ON THE MAP RESTORATION, CORP.

Public trade name: On The Map Restoration

Mailing address:

12973 SW 112TH STREET #321

MIAMI, FL 33186

Privacy email: eisla@otmrestoration.com

Privacy phone: (305) 671-3226

2. Information We May Collect

We may collect information you voluntarily provide when you contact us by telephone, email, or other direct communication. This may include:

• Your name, telephone number, email address, and preferred contact method.

• The address or general location of a property needing service.

• Information you provide about property conditions, damage, restoration needs, scheduling, or requested services.

• Communications, estimate-related information, project information, and customer-service records if we work with you.

• Any other information you choose to provide during a phone call, email exchange, or other business communication.

The current public website is phone-first only. At the time of this policy, On The Map Restoration does not use an active public website form as its customer lead path.

3. How We Use Information

We may use information to:

• Respond to service inquiries and other communications.

• Evaluate whether a requested service may be within our service area and scope.

• Communicate about possible scheduling, estimates, authorized work, project coordination, invoicing, and customer service.

• Maintain business, operational, accounting, and recordkeeping files.

• Protect the security, rights, property, and safety of our business, customers, personnel, and others.

• Comply with applicable legal obligations and lawful requests.

4. Marketing Communications

On The Map Restoration does not currently operate marketing SMS messaging or marketing-email campaigns through the public website.

If we later offer marketing text messages or marketing email, we will update this Privacy Policy and implement any required notice, consent, opt-out, and unsubscribe processes before beginning those programs.

5. Website Providers and Service Providers

Our website is provided through Squarespace. We may also use service providers to support business operations, communications, recordkeeping, and website functionality. We may share information with these providers only as reasonably necessary for them to perform services for us, operate the website, maintain security, or comply with law.

Housecall Pro is not active in the current public website lead path. If Housecall Pro, another customer-management system, an appointment tool, a form, or a booking workflow is later connected to the website, we will update this Privacy Policy to explain the relevant collection, use, and sharing of information.

6. Cookies and Analytics

Squarespace or its service providers may use technical information, cookies, server logs, device information, or similar technologies needed to provide, secure, and operate website services.

At this time, On The Map Restoration does not state that Google Analytics or other nonessential analytics technologies are active on this website. If we enable analytics, advertising pixels, nonessential cookies, session-recording tools, or similar technologies in the future, we will update this Privacy Policy and implement any required visitor notice, consent, or preference controls.

7. How We May Share Information

We may share information when reasonably necessary to:

• Provide requested services or respond to communications.

• Work with employees, contractors, service providers, or professional advisers who support our operations.

• Protect against fraud, security incidents, misuse, or threats to people or property.

• Comply with law, legal process, or lawful governmental requests.

• Protect or enforce our legal rights, agreements, and property.

• Support a business transaction, such as a merger, sale, financing, or transfer of business assets, to the extent permitted by law.

We do not state that we work directly with insurance carriers. Customers are responsible for understanding their own insurance coverage, claim requirements, and insurer communications unless a separate written agreement states otherwise.

8. Data Retention and Security

We retain information for as long as reasonably necessary for customer service, project administration, accounting, recordkeeping, legal compliance, dispute resolution, and protection of our business interests.

We use reasonable safeguards intended to protect information. However, no website, telephone system, email system, transmission method, or data-storage method can be guaranteed completely secure.

9. Your Privacy Requests

You may contact us to request access to, correction of, or deletion of personal information that we maintain, subject to applicable law and legitimate business, legal, accounting, fraud-prevention, security, and recordkeeping obligations.

To make a request, email eisla@otmrestoration.com or call (305) 671-3226. We may need to verify your identity before acting on a request.

10. Children’s Privacy

This website is not intended for children under 13, and we do not knowingly collect personal information from children under 13 through the website. If you believe that a child has provided personal information to us, contact us using the information above.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date and post the updated version on this page.